Cancellation and Refund Policy

1. Nature of Digital Services

India Mock Tests provides online computer-based mock tests, question banks, detailed explanations, and performance analytical reports. Access to purchased mock test passes is provisioned electronically and immediately upon payment verification.

2. 48-Hour Satisfaction Guarantee & Eligibility for Refund

We are committed to providing the highest quality academic practice papers. If you experience technical defects, platform incompatibility, or accidental duplicate transactions:

• Unattempted / Minimal Usage: You may request a full refund within 48 hours of transaction, provided you have attempted fewer than two (2) premium mock tests.
• Duplicate Payments: If your bank account or UPI handle was debited more than once for a single order due to network timeout or gateway delays, the duplicate amount will be refunded automatically or upon verification.
• Technical Inaccessibility: If you are unable to access the paid tests due to a verified technical outage on our servers lasting more than 24 hours from purchase, a full refund or subscription extension will be provided.

3. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

• Requests initiated after 48 hours of subscription purchase.
• Accounts where more than two (2) premium tests have been attempted or where substantial test questions/solutions have already been viewed.
• Disqualification, change of mind regarding exam application, or changes in government examination schedules.
• Violations of our Terms of Service (such as account sharing, unauthorized screen recording, or automated scraping).

4. Refund Request Procedure

To request a refund, please follow these steps:

1. Email our billing desk at support@indiamocktests.com with the subject line "Refund Request - [Your Order Reference]".
2. Provide your registered email address, Order Reference ID (found on your invoice or dashboard), payment screenshot, and the reason for your refund request.
3. Our verification team will review your account usage within 24 business hours.

5. Refund Processing Timeline & Method

Once your refund request is approved by our billing team:

• The refund is credited back directly to the original payment method (UPI account, Credit/Debit Card, Net Banking, or Wallet) through our payment gateway (Razorpay).
• Depending on your issuing bank or UPI network, the funds will reflect in your account within 5 to 7 business days.
• An official refund confirmation email containing the Gateway Refund Reference ID will be sent to your registered email address.

6. Subscription Cancellation

Users may cancel recurring plans at any time from their Student Dashboard. Upon cancellation, you will continue to have full access until the end of your current active billing cycle.

7. Contact & Billing Grievance Redressal

For all payment-related questions, invoice requests, or billing queries, contact our dedicated nodal desk: